For many drivers, the moment they need information about their vehicle is also the moment they need it quickly. Whether it is booking a service, arranging maintenance, checking driver support information or preparing for travel abroad, finding the right information should not be a challenge.
vLink Connected was developed by vGroup International to provide a digital-first driver support platform that gives fleet and leasing drivers access to the information and services they need through a dedicated online experience.
A platform designed around the driver
vLink Connected was created to improve the driver journey through digital vehicle handover and ongoing in-life support. Instead of relying on printed materials, separate documents or multiple contact points, drivers can access key information through a dedicated site tailored to their fleet or leasing provider.
The platform supports a wide range of drivers, including company car users, van drivers, public sector employees and individuals leasing vehicles directly through leasing providers.
Supporting fleets with dedicated experiences
Different fleets often require different support processes, contact details and service arrangements. vLink Connected allows organisations to provide drivers with a dedicated experience that reflects their operational requirements.
Today, the platform supports approximately 200 individual sites across multiple leasing and fleet organisations. This approach enables drivers to access the correct information, contact details and support channels without unnecessary delays.
Why digital handover matters
Vehicle handover is often the first interaction a driver has with their vehicle support network. A digital approach helps ensure that important information is available immediately and can be updated whenever required.
Because vLink Connected uses dynamic QR code technology, information can be updated without replacing physical materials. Drivers continue to access the same QR code while receiving the latest information, guidance and support resources.
More than a website
The platform has been developed and maintained in-house by vGroup International, providing complete ownership, flexibility and control over the solution.
This allows continuous development of new features, bespoke branding, customised content, integrated media and future enhancements without relying on third-party platform providers. The result is a solution that can evolve alongside customer requirements.
Built for long-term support
Driver support requirements do not end after vehicle delivery. Throughout the vehicle lifecycle, drivers may need assistance with maintenance, servicing, breakdown procedures, travel requirements or general vehicle information.
vLink Connected acts as a central access point for these services, helping drivers find the information they need when they need it most. For fleet operators and leasing companies, this supports consistency, efficiency and improved customer service.
By combining digital vehicle handover, dynamic QR technology and dedicated driver resources, the platform helps organisations deliver a more consistent and accessible support experience throughout the life of a vehicle.
