Registering and accessing your account
Watch our tutorial video by clicking here.
How do I register?
Access vlinkhub.vgroupinternational.com and click on Register. Complete the details requested. An email address confirmation will be sent to you and then your Account Administrator will action your request.
Why do I have to confirm my email address when registering?
To confirm that you have requested access and your request is genuine.
Who will accept my request to join an Account Code?
Your Account Code administrator will accept or reject your request & you will receive email notification as to the same.
I received an email to advise there was not an Administrator for my chosen Account. What do I do?
Contact vGroup International – support@vgroupinternational.com or 0870 607 0198 – to advise of an authorised Administrator to add to your account – we will verify prior to Account amendment.
I’ve forgotten my password – what do I do?
Click on Forgotten Password, type in your email address, you will receive a Reset password link to your inbox. Follow the steps on this email.
I have left the account I am registered against; how do I delete?
Contact your Account Administrator as they are the designated individual permitted to delete users
How do I update my user profile information?
Click on the icon next to your name (top right hand side once logged in). You can amend Full name and/or Password by clicking on the pencil symbol against each field.
Why does the password auto-populate when using Chrome?
This is a fixed functionality within Chrome – please ensure that you use your own password or note the suggested password for future use.
Order details and tracking
Watch our tutorial video on how to use vLink Hub by clicking here.
How do I view all my orders?
The landing page will take you to All Orders and you can then select In Process or Dispatched.
- In Process: Currently in Production/Manufacture awaiting dispatch.
- Dispatched: The orders have gone through our QC check and have been dispatched and are either on the way to your chosen delivery address or have now arrived.
Can I place orders through vLink Hub?
Unfortunately, not, there is a link at the top to take you direct to the login page of the ordering platform – vLink.
My order has been dispatched via VMC but there is no POD. How do I obtain?
You may have been automatically emailed the POD on delivery, however, you can contact us on 0870 607 0198 to check that we have the correct email address to forward this to.
How do I view the full detail of a single order?
By clicking on the arrow down at the right hand side of the order line will expand the information for viewing.
Can I export the single order detail?
Yes, click on the ‘Export Order’ on the left hand side of the detail and it will download in .xlsx format.
Can I export all orders based a search criteria?
Yes, click on the ‘Download orders’ button on the left hand side once search criteria has been selected and this will download in .xlsx format.
Can I amend any part of my order through vLink Hub?
No, currently this functionality is not available. Please contact Customer Service – 0870 607 0198 or sales@vgroupinternational.com quoting your Web Order Reference and Registration Number, if applicable.
Admin
Watch our admin tutorial video by clicking here.
How do I request Admin access?
This functionality is currently unavailable to self-manage, however, you can contact vGroup International – support@vgroupinternational.com – directly to update this on your behalf
Who will approve the user requests to the Account Code?
Any registered Administrator for the Account will be able to accept or reject user requests. Each user requesting access will receive an email notification of the actions taken.
As an Account Administrator, how can I delete a user that has now left our organisation?
Access the Admin page and select User Management tab.
As an Account administrator, how do I approve users?
You will receive an email to advise that a user has requested access. Click on the link within the email or access the Admin page and select Pending Approvals tab, this will show all outstanding requests for your approval/rejection.
Reporting
Access and permissions
How do I access the Reporting area?
Once your company is enabled for Reporting, your Administrator can grant user access. When permissions are active, the Reports tab will appear in your top navigation.
Why can’t I see the Reports tab?
If you don’t see it, your account hasn’t been activated for Reporting yet. Please contact your Account Manager, or your Administrator may not have updated your profile.
Why don’t I see all report types?
Only reports relevant to your account setup are visible. Your Administrator can update your permissions to add more, if available.
Can I have access to more than one account?
Yes. If your login is linked to multiple accounts, you can switch between them on the home page. Your selected account will load automatically next time you log in. Permissions may differ by account, please contact your Administrator.
Please note, a standard account cannot be associated with a PDI account.
Who manages access within our company?
Your company’s Administrator manages users and permissions. vGroup International can support if needed.
Report types and data
What report types are available?
Depending on your business type, you’ll see up to five:
- Compliance – dealer network ordering versus funded vehicles
- Stock – current branded stock levels and associated value
- Turnover – spend value and quantities by product or pack (invoices and credits)
- Pack sales – total pack volumes through the dealer network
- Commission – per-product commission details
Are reports live?
Yes. All reports except Compliance are real-time views from vGroup’s system.
How often is data updated?
Instantly, with no delay. Compliance uploads take 1–2 minutes to process after submission.
How far back can I see data?
Up to 12 months, depending on the report.
Can I change the date range?
Yes. Use the date filters at the top right of each report page.
Do turnover and commission values include VAT?
In the quick-access tiles, all financial values are shown excluding VAT. In the detailed reports, gross figures are available.
Why do I only see some tiles on the dashboard?
Each tile (Compliance, Stock, Turnover, Pack Sales, Commission) appears only if that report is enabled for your account.
Compliance uploads
How do I upload my Compliance file?
Go to Reports → Compliance → Upload Compliance Report. Follow the on-screen guidance, customise your report, and ensure registration numbers and dealer names are included in the requested format. The upload will fail if any rows are missing this information.
Accepted file formats: XLS, XLSX.
How long does it take to process?
Usually, one to two minutes.
What happens after upload?
The file will process for the next minute or two. Please do not close the window while the upload is in progress.
Once complete, you’ll receive a success or failure message. If successful, the tile will update, the dealer league table will refresh, and the detailed order report can be downloaded.
If the upload fails, you’ll receive a notification outlining the potential cause.
Potential causes include:
- Missing column headers, such as “Dealer name” or “Registration number”
- Using an identical file name to a previous upload
- Blank cells for “Dealer name” or “Registration number”
If you experience an issue without notification, please contact support@vgroupinternational.com.
Can I upload more than once?
Yes. Each new upload replaces the previous file but continues to contribute to the trend data.
Can I upload future-dated vehicles?
No. Only delivered vehicles can be matched and processed.
What if my upload fails?
Check the file format (XLS, XLSX) and ensure registration number and dealer name fields are completed. Try again. If issues persist, email support@vgroupinternational.com.
Can I retrieve a deleted file?
No. Once deleted, a file cannot be retrieved. You will need to reupload it. The latest upload will take precedence, including the league table display.
Stock and turnover
What does the Stock report show?
It displays your current unassigned branded stock, live from our ERP, including a projection of how many months of stock remain.
Can I see incoming stock?
Yes. Use the Incoming stock column, which shows products inbound to vGroup.
Why are some items missing?
Only items branded for your company are included. If you believe something is missing, contact your Account Manager.
What’s the difference between ‘Turnover’ and ‘Pack sales’?
Turnover shows your own purchases, invoices and credits. Pack sales, for leasing customers only, show total pack sales across your dealer network.
Commission
What does the Commission report show?
It lists commission rates and totals per product, based on your current agreement.
Can I adjust the period shown?
Yes. Use the date filters to match your internal reporting period. Commission data is available from January 2026 onwards.
Exports and downloads
Can I download reports?
Yes. Select the Export report icon on any page to download an XLS file.
Will the export look the same as the on-screen report?
Yes. The layout and formatting match, but exports may include additional detail where available.
Can I edit the exported file?
Yes. Exported files are fully editable.
Do exports include all visible data?
Yes. Everything visible on screen will be included.
Troubleshooting and support
I can’t find the data I need. What should I do?
Check that you’re viewing the correct account and date range. If the issue persists, contact support@vgroupinternational.com.
My report doesn’t match my internal data. Who can review it?
Your Account Manager can investigate and validate any discrepancies.
How do I learn to use each report?
Tutorial videos with voiceover and subtitles are available on the dashboard and on vGroup International’s YouTube channel.
Who should I contact for technical issues?
Please email support@vgroupinternational.com.
General
What is the self-serve customer portal?
We have listened to our customers and understand some of the challenges that our current vLink system presents. With vLink Hub, initially you can monitor, track and overview orders for your customer account. Future modules and releases will be communicated in advance.
What are the benefits of using the self-serve customer portal?
With vLink Hub, initially you are able to monitor, track and overview orders for your customer account. The platform can be accessed 24/7 so you are not restricted to our Customer Service operating hours.
vlinkhub.vgroupinternational.com
On certain, smaller screen sizes, vLink Hub might appear differently than we originally intended. The platform has a minimum screen width to ensure a great user experience on desktop and potentially tablets. Using your browser settings, try to zoom out slightly to reduce the size of the elements on vLink Hub to ensure they all appear in place and you have a clear view of the site.
How to zoom out on certain browsers:
Chrome: Click on View, and then Zoom Out. Repeat the steps until satisfied.
Edge: Select Settings and more and then choose Zoom in , Zoom out
Firefox: Click the menu button 
on the right. The Firefox menu will open, and you will see the zoom controls at the bottom.
Safari: Click on View, and then Zoom Out. Repeat the steps until satisfied.
Are there any upcoming features or enhancements planned for the portal?
Currently we have launched Module 1, there will be further Modules released and we will communicate the content of these prior to release.
What security measures are in place to protect my information on the portal?
No passwords are stored and the account is self-administered by someone internally within your organisation/Account. The platform is also SSL certified.
How do I update my communication preferences (e.g., email notifications)?
The emails being sent from the platform are critical for the secure management of both you as a user and the Account code. The email preference cannot be changed.
How do I report a technical issue or provide feedback to the portal?
Contact our Customer Services Team on 0870 607 0198 or email support@vgroupinternational.com who will address your query.
